After-Sales Service


After-Sales Service Agreement


Shenzhen CoreShine Optoelectronics Co., Ltd (4F, Bldg 1, Powerleader Technology Park, High-Tech Industry Park, GuanLan, BaoAn District, Shenzhen, Guangdong, China, Tel: +86-755-29625821, Fax: +86-755-29625400) hereby guarantees customers which buy LED products from CoreShine as follows providing the damages are not caused by artificial or natural disaster factor:


We provide three optional after-sales service methods below:


After-sales Service Method NO.1


(1) Free after-Sales Service Period: We guarantee two years warranty time and 3 years free technical supports from goods shipping out of CoreShine manufactory.

(2) Customer undertakes the expenses which send the defective product to CoreShine factory, and we undertake the expenses which send the good product to customer.

(3) CoreShine offers free training for engineers in our factory. If the saleroom is more than 1 million USD, CoreShine arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If the saleroom is more than 3 million USD, CoreShine undertakes all trip expenses to arrange technical engineer assisting customer in their country during free after-sales service period for one time. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer.


After-Sales Service Method No.2


(1) CoreShine offers 2% complete unit as free spare unit to customer.

(2) We provide 3 years free technical supports from goods shipping out of CoreShine manufactory.

(3) CoreShine offers free training for engineers in our factory. If the saleroom is more than 1 million USD, CoreShine arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If the saleroom is more than 3 million USD, CoreShine undertakes all trip expenses to arrange technical engineer assisting customer in their country during free after-sales service period for one time. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer.


After-Sales Service Method No.3


(1) CoreShine offers 1% complete unit as free spare unit to customer.

(2) We provide 3 years free technical supports from goods shipping out of CoreShine manufactory.

(3) CoreShine offers free training for engineers in our factory. If the saleroom is more than 1 million USD,

CoreShine arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If the saleroom is more than 3 million USD, CoreShine undertakes all trip expenses to arrange technical engineer assisting customer in their country during free after-sales service period for one time. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer.

(4) CoreShine offers 1%-5% components to customer as free spare parts shipping together with the goods for customer self-maintaining. The spare parts can be replaced within one year from goods shipping out of CoreShine manufactory. Customer undertakes the expenses which send the defective spare parts to CoreShine factory, and we undertake the expenses which send the good spare parts to customer.

(5) Spare Parts Table:

Parts
Power Board
DIP Fuse
LED PCB
Cable(inside)
LED Diode
percentage
5%
5%
1%
2% 1%